Amadeus Channel Management – RezExchange makes your room inventory visible on all distribution channels without any intervention. Reservations flow directly into the PMS, resulting in more time for your staff to attend to your guests and focus their energies on sales.

The single image inventory design allows for last room availability on all channels without the risk of overbooking. More accurate hotel and inventory representation on the distribution channels means higher visibility, resulting in selling rooms at the right time and at the best rate.

• PCI DSS Compliant Solution
• One location to manage availability, rates and packages
• Reservations are inserted directly into your PMS, and modifications and cancellations are directly updated
• Real time and 100% accurate availability on all channels for seamless booking
• Receive reservations through your own website
• More than 75 partnered distribution channels
• Flexible and scalable service that meets the needs of a hotel with 10 rooms or a chain with 4,000 rooms
• RezExchange processes over 300,000 reservations monthly for more than 700 affiliated hotels

Amadeus Channel Management - RezExchange planned to be retired as of August 2, 2025 please visit the Amadeus Hospitality Lifecycle Policy for more information.

On-line Help
Please click on the link to open our on-line Help.

Remote Support Client
When directed by our Support Team, please downloaded our Support Client for: Microsoft Windows Client or Apple macOS Client.

In case directed by our Operations Team please run this installer on your server:
Microsoft Windows - Service Installation

Contact Customer Support
Customer support is available 24 hours a day, 7 days a week, 365 days a year.

Customer Community Portal
The most effective way to submit your case is through our customer portal, the Amadeus Customer Central Community. In the portal, you can search for knowledge articles for commonly asked questions. Additionally, you can easily create, update and report on cases as well as participate in discussion groups and share your own ideas. Our goal is to initially respond to Portal requests within 1-2 business days

To login to or obtain a Customer Community Portal account, browse to http://www.amadeus-hospitality.com/support.

Email Support
You may contact Amadeus Hospitality Support for non-emergency issues by sending an email to hospitality.support@amadeus.com. Our goal is to initially respond to email requests within 1-2 business days.

Phone Support
Our Support team is staffed at a level that ensures your calls will be answered promptly and efficiently. To maintain our high level of Support, we continuously review our staffing needs and projections through queue and trend analysis of incoming calls and cases. From this, we can forecast our staffing needs at any given point throughout the day to ensure timely response to your requests.